What is an Exit Interview?

An Exit interview (EI) is an interview conducted when an individual separates from a relationship. This exit interview process is most often between Employee: Employer, Member: Association, or Student: Institution. The exit interview process provides insights on why they leave, what they valued from the organization when there, and what areas, if improved, would increase performance or loyalty.

Exit interviews are the single most powerful instrument to pinpoint the issues that drive members, students, or employees to separate from organizations. A well-designed exit form enables an organization to capture valuable insight into the member/student/employee experience and assess the morale and disposition of exiting individuals.

Effective exit interviews help to ensure that you have the information you need to reduce employee turnover, member turnover, or student turnover.

Who is leaving?
Why are people leaving?
Are we losing our best?
Are we hiring the people who want to stay?

These are all critical questions that an organization faces when deploying an exit interview process.

Companies are competing for top talent. Associations compete for members. Schools compete for high-quality students. Most people stay in the industry they work in and often go to a direct competitor after they leave an organization or institution, increasing the cost of turnover beyond the direct loss of productivity.

If you want to find out why individuals are leaving, there is no better time to gather information than when they are actually leaving.